Shipping policy

At AHIZ Pet Life, we want your shopping experience to be smooth, fast, and reliable. To ensure your orders arrive safely and on time, all products are professionally packed, handled, and shipped by Amazon Fulfillment Services (MCF).

This means you enjoy the same delivery speed, tracking accuracy, and dependable service Amazon provides to millions of customers every day.

Order Processing

  • All orders placed on our website are automatically forwarded to Amazon for fulfillment.

  • Orders are typically processed within 1 business day.

  • Once processed, your package is prepared, packed, and shipped directly from the nearest Amazon fulfillment center.

Shipping Times

Because shipping is handled by Amazon, delivery times may vary depending on your location.

Estimated delivery times:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

You’ll see available shipping options at checkout.

Shipping Rates

Shipping rates are calculated based on:

  • The delivery address

  • Selected shipping method

  • Order weight and size

The exact shipping cost will be displayed at checkout before payment.

Order Tracking

After your order ships, you will receive an email with a tracking number.
You can track your order directly through:

  • The link provided in the shipping confirmation email

  • Our Order Tracking page

Delivery Locations

We currently ship to:

  • The United Kingdom

  • Additional regions may be added later

Shipping Issues & Delays

Since all orders are fulfilled by Amazon, delivery times are generally very reliable. However, delays may occur due to:

  • Carrier issues

  • Weather conditions

  • High seasonal demand

  • Incorrect shipping information

If your order is delayed or missing, please contact us and we will coordinate with Amazon to resolve it quickly.

Damaged or Missing Items

If your package arrives damaged or with missing items:

  1. Take photos of the packaging and product.

  2. Contact us at

    ahizpetlife@gmail.com

  3. We will work directly with Amazon fulfillment to replace or refund your order.

Returns & Replacements

Returns and exchanges follow our standard Return Policy.

Questions? We’re Here to Help.

If you need help with your order or have questions about shipping, contact us anytime at:

📧 ahizpetlife@gmail.com.
We’re always happy to assist you.